Technical Support Made Easy
Get Back to Business with Adapt Merchant Services
We’re here to help you solve your technical issues quickly and efficiently. Let’s get you back to what you do best—running your business!
24/7 Support
Our team is available around the clock to assist you with any technical difficulties.
Expert Solutions
Get expert advice and solutions tailored to your specific needs.
Common Technical Issues and Solutions
How do I reset my POS system?
To reset your POS system, hold down the power button for 10 seconds, then turn it back on. If the issue persists, contact our support team.
Why is my card reader not working?
Ensure that the card reader is properly connected and the software is up-to-date. If the problem continues, try restarting your device.
How do I update my payment software?
Navigate to the settings menu in your payment software and select ‘Check for Updates.’ Follow the on-screen instructions to complete the update.
What should I do if a transaction fails?
First, check your internet connection. If the connection is stable, retry the transaction. If it still fails, contact our support team for further assistance.
How can I improve transaction speed?
Ensure your internet connection is strong and consider upgrading your hardware for better performance.
Can I process payments offline?
Yes, our system allows for offline payment processing. Transactions will be queued and processed once an internet connection is re-established.
How do I handle chargebacks?
Gather all relevant transaction information and contact our support team. We will guide you through the chargeback process.
What security measures are in place?
We use advanced encryption and fraud detection systems to ensure your transactions are secure.
How do I contact support?
You can reach our support team via phone, email, or through our online support portal.
Need More Help?
Still stuck? Don’t worry, our support team is here to save the day. Click the button below to reach out, and we’ll get you sorted in no time!